Purpose of Information Collection:

We collect personal information only as necessary for the following purposes:

Order Processing: To handle issues related to your order.

Account Maintenance: To create and maintain your account with us, including any loyalty or reward programs associated with your account.

Customer Service: To respond to your inquiries, complaints, and feedback.

Personalization: We may aggregate the collected data to gain a comprehensive view of our consumers, enabling us to offer more personalized services, including but not limited to:

Enhancing and personalizing your experience on our e-commerce platform.

Improving our services, tailoring them to your specific needs, and developing new service ideas.

Providing you with tailored recommendations and advertisements based on your interests.

Security: To prevent any activities that compromise the security of customer accounts or involve fraudulent activities.

Legal Compliance: Depending on applicable laws, we may collect, store, and provide information as required by relevant government authorities.

Scope of Collection:

We collect customer information in the following scenarios:

Direct Transactions with Us:

Your personal information is primarily collected through our e-commerce platform. This information includes: Name, date of birth, address, phone number, email, login credentials (username and password), security questions/answers, payment details, credit/debit card information, or bank account details.

We store details of your order; however, for security reasons, we do not disclose this information directly. You can access your order details by logging into your account on our website. Here, you will see your order history, products received, and any email, bank details, and newsletters you have subscribed to.

Customer Interaction with Us:

We use cookies and other tracking technologies to collect certain information when you interact with our e-commerce platform.

Cookies help you navigate our website (e.g., remembering your login information when you return to adjust your shopping cart without re-entering your email). Cookies are not required to use our website, but disabling them may limit your access. Rest assured, our cookies do not contain any private personal details and are virus-free.

Legitimate Sources:

We may collect information about you from other legitimate sources.

Retention Period:

Customer information is stored until we receive a request for deletion from the customer, or the customer logs in to delete the information.

All customer data is stored on oniiz.com servers.

Disclosure of Customer Information to Third Parties:

We are committed to not sharing customer information with any third parties, except in the following cases:

Service Providers: Partners who provide services related to order fulfillment, limited to necessary information and subject to confidentiality and security obligations.

Third-Party Services: We may use third-party service providers to perform certain activities related to the Coolmate.me platform. These third parties may have access to or process personal information as part of their service delivery. We require these third parties to comply with relevant data protection laws and our security standards.

Affiliated Programs: Joint initiatives or outsourcing for the purposes mentioned in Section 1, always adhering to personal data protection requirements.

Legal Requirements: We may disclose personal information if required by law, and such disclosure is reasonably necessary to comply with legal processes.

Business Transfers: In the event of a merger or acquisition, the buyer may access information we store, including personal information.

Data Security:

We strive to protect the personal information of our customers through various security measures, including:

Operational Security: We store personal information in a secure operational environment, accessible only to employees, agents, and service providers on a need-to-know basis. We adhere to industry standards and legal requirements for protecting customer personal information.

Server Security: In the event of a data breach due to a hacker attack on our servers, we will notify the authorities for prompt investigation and inform affected customers.

Payment Information: All payment information is securely protected following industry standards.

Customer Rights Regarding Personal Information:

Customers have the right to provide us with personal information and may change their decision at any time.

Customers can check, update, and modify their personal information by logging into their account or requesting us to do so.

Request for Data Deletion:

Customers have the right to request the complete deletion of their personal information from our systems at any time.

Please send an email to contact@oniiz.com to request the full deletion of your personal information from our system.

Contact Information

If you have any questions or concerns about this Policy or our practices in collecting and managing personal information, please contact us by:

Send email to email address: contact@oniiz.com