These processes start as soon as your order is placed, and may have a processing time of 1 business day before shipping.

When Will You Receive Tracking Information On Your Order?

2-5 business days after order processing.
Tracking numbers will be made available within the specified time frames below and will be automatically sent to you via the email.
If the tracking status still has not been updated in about 3 days since the last day of the processing time, please urgently contact with the Oniiz Support Team: contact@oniiz.com (Your request will be handled within 24 hours)

Packages Returned To Sender – Wrong Address

Please check your email confirmation carefully, and you should take responsibility for this matter as we allow an order modification within 24 hours to avoid the wrong address

Lost Order In Unexpected Situation

In those special cases, please contact customer service to follow the instructions and contact the local post office to check your order carefully again.

If your order was lost or stolen after delivery, we will reship the package to you for free under your provided address only one time.

Package Returned To Sender

If a package is returned to sender by the shipping courier, we will reship the package to you for free under your provided address.